Terms and Conditions
for distance sales contracts concluded through the online shop en.elementifire.sk
Version 1.1 · Effective from: 6 October 2026
I. Introductory provisions
These Terms and Conditions govern the rights and obligations of the parties when purchasing goods through the online shop en.elementifire.sk. They apply to distance contracts under Slovak Act No. 108/2024 Coll. on Consumer Protection and the Slovak Civil Code (Act No. 40/1964 Coll.).
Seller:
ELEMENTI Slovakia, s.r.o.
Registered office: Poľná 282/10, 013 02 Nededza, Slovak Republic
Place of business and address for returns and complaints: Kvačalova 5, 010 04 Žilina, Slovak Republic
Company ID (IČO): 51847884 · Tax ID (DIČ): 2120812342 · VAT ID: SK2120812342
Registered in the Commercial Register of the District Court of Žilina, Section Sro, File No. 70566/L
Phone: +421 903 012 559 · E-mail: [email protected]
A consumer is a natural person who, when concluding the contract, is not acting within the scope of their business. A customer is any person who concludes a contract with the Seller.
II. Orders and conclusion of the contract
The customer orders goods by adding them to the shopping cart and submitting the order. Before submitting the order, the customer is informed of the main characteristics of the goods, the total price including taxes, delivery costs and the payment method.
Ordering steps: (1) adding goods to the cart, (2) logging in or checking out as a guest, (3) entering billing and delivery details, (4) choosing the delivery method, (5) choosing the payment method and accepting these Terms and Conditions, (6) reviewing the order summary and submitting the order using the order submission button.
Correcting errors: before submitting the order, the customer can check and correct all details – by changing the cart or by returning to any previous step of the ordering process.
The order constitutes an offer to conclude a purchase contract. The contract is concluded when the order confirmation is delivered to the customer’s e-mail address.
Storage of the contract and language: the Seller archives the concluded contract (the order) electronically. The customer receives an order confirmation by e-mail; registered customers can also view their orders in their customer account. The customer may save or print these Terms and Conditions from this page at any time. The contract is concluded in English.
If, when placing the order, the customer chooses to purchase as a business and provides a company identification number, the order is deemed to be placed by a business acting within the scope of its business activity; in that case Article VIII applies.
III. Prices and payment terms
All prices include VAT. The price valid at the time the order is submitted is binding on both parties.
When announcing a price reduction, the Seller also states the lowest price at which the goods were offered during the 30 days before the reduction.
Payment methods:
- Card, Google Pay or Apple Pay – online when the order is placed, via the Stripe payment gateway.
- Cash on delivery – in cash or by card upon receipt of the goods; only for delivery to Slovakia and the Czech Republic.
- Bank transfer – in advance to the Seller’s account on the basis of a proforma invoice.
IV. Delivery and delivery costs
Delivery countries: we deliver by courier to Slovakia, the Czech Republic, Poland and Austria. Cash on delivery is available only for delivery to Slovakia and the Czech Republic. Collection in person is possible only at our premises in Žilina (Kvačalova 5, Slovakia). Delivery to other EU countries is possible by individual arrangement – please contact us at [email protected].
Goods marked “in stock” are dispatched within 3 working days at the latest. If the goods are not in stock, the Seller informs the customer of the delivery date without undue delay. The Seller delivers the goods no later than 30 days after the contract is concluded, unless the parties agree otherwise.
| Order value | Delivery cost |
|---|---|
| up to €99.99 | €7.90 incl. VAT |
| €100.00 – €399.99 | €14.90 incl. VAT |
| over €400.00 | free of charge |
| collection in person in Žilina | free of charge |
Collection in person. Goods can be collected free of charge at the premises of ELEMENTI Slovakia, s.r.o., Kvačalova 5, 010 04 Žilina, Slovakia. The Seller arranges the collection date with the customer in advance by phone or e-mail.
If the customer fails to accept the shipment for reasons on their side, the entitlement to free delivery lapses; any repeated delivery is at the customer’s expense.
On receipt, the customer should check that the packaging is intact. If the packaging is visibly damaged, we recommend refusing the shipment or recording the damage with the carrier. We recommend reporting mechanical damage to the contents without undue delay, ideally within 24 hours of receipt, so that a claim can be made against the carrier. Failure to follow this recommendation does not affect the consumer’s rights in respect of defects.
V. Cancellation of orders
By the customer: the order can be cancelled free of charge by phone or e-mail until it has been dispatched.
By the Seller: the Seller may withdraw from the contract if the goods cannot be delivered because they have sold out or have been discontinued and cannot be obtained. The Seller informs the customer without undue delay and refunds any amount already paid without undue delay, at the latest within 14 days.
VI. Consumer’s right of withdrawal
1. Statutory 14-day right of withdrawal. The consumer has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods. If several items are delivered separately, the period runs from receipt of the last item.
2. How to withdraw. The consumer may withdraw:
- online directly in the shop using the Withdraw from the contract here function, which is available throughout the withdrawal period; after submission, the Seller confirms receipt of the withdrawal on a durable medium without undue delay, stating the date and time,
- by e-mail to [email protected] or in writing to the place of business: ELEMENTI Slovakia, s.r.o., Kvačalova 5, 010 04 Žilina, Slovakia.
The consumer may use the model withdrawal form, but this is not obligatory.
3. Extended return period (30 days). Beyond the statutory requirements, the consumer may return goods even after the 14-day period has expired, at the latest within 30 days of receipt. In this case the goods must be complete, undamaged, clean, with documentation and in the original packaging. The procedure, return costs and refund period are the same as for the statutory withdrawal (points 2 and 4). This option does not limit the consumer’s statutory rights.
4. Return of goods and refund. The consumer sends the goods back no later than 14 days after withdrawing to the place of business of ELEMENTI Slovakia, s.r.o., Kvačalova 5, 010 04 Žilina, Slovakia. The direct cost of returning the goods is borne by the consumer. Because the goods by their nature cannot normally be returned by post, this cost is estimated, depending on weight and place of dispatch, at approximately €80–100 for returns from Slovakia, the Czech Republic and Poland and €100–120 for returns from Austria; for small accessories that can be sent by post it corresponds to normal postage. The Seller refunds all payments, including delivery costs (up to the cost of the cheapest delivery method offered), within 14 days of receiving the withdrawal, but not before the goods have been received back or the consumer has supplied evidence of having sent them back.
5. Diminished value. The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
6. Exceptions. The right of withdrawal does not apply in the cases provided by law, in particular to goods made to the consumer’s specifications or clearly personalised.
7. Gift vouchers. The consumer may withdraw from the purchase of a gift voucher without giving any reason within 14 days of purchase; if the voucher has been partly redeemed in the meantime, the Seller refunds its unused value. The voucher is valid for 12 months from the date of issue and can be redeemed for purchases in the online shop en.elementifire.sk.
VII. Defects and complaints
The Seller is liable for defects that exist when the goods are delivered and that become apparent within two years of delivery. If a defect becomes apparent within this period, it is presumed to have existed at the time of delivery, unless the contrary is proven or this presumption is incompatible with the nature of the goods or of the defect.
How to make a complaint. The consumer reports a defect by e-mail to [email protected], in writing or in person at the place of business of ELEMENTI Slovakia, s.r.o., Kvačalova 5, 010 04 Žilina, Slovakia, stating the order number or other proof of purchase and a description of the defect, ideally with a photo. The Seller confirms receipt of the complaint immediately.
Handing over the goods and costs. For repair or replacement, the consumer hands the goods over at the place of business or, by agreement, prepares them for collection; transport of bulky goods (e.g. tables) is arranged by the Seller. The consumer prepares bulky goods for transport so that they are not damaged – ideally in the original packaging or fixed to a pallet and secured against shifting; if the consumer has neither packaging nor a pallet, the Seller will provide them on request. The consumer hands over all parts of the goods that are needed to assess and remedy the defect. The cost of transporting the goods to the Seller and back is borne by the Seller; if the consumer sends the goods themselves by agreement, the Seller reimburses reasonable shipping costs. If it turns out that there is no defect for which the Seller is liable, the Seller may claim reimbursement of transport costs reasonably incurred.
Consumer’s rights. The consumer may choose to have the defect remedied by repair or replacement, unless the chosen remedy is impossible or disproportionately costly. If the defect cannot be remedied in this way, if the Seller does not remedy it within a reasonable time, or if the defect is serious, the consumer is entitled to an appropriate price reduction or to withdraw from the contract. The Seller remedies the defect free of charge, at the latest within 30 days of the complaint, and informs the consumer of the outcome. After the first repair, the liability period for defects is extended by 12 months.
Liability for defects does not cover normal wear and tear or damage caused by improper use, mechanical interference, incorrect installation, or use, care or storage contrary to the instructions for use (in particular the instructions on impregnation and winter storage).
VIII. Special provisions for business customers
If the customer purchases within the scope of their business (by providing a company identification number), the consumer protection provisions do not apply, in particular the 14-day right of withdrawal. The relationship is governed by the Slovak Commercial Code.
The Seller grants business customers a contractual guarantee of 12 months from receipt of the goods under the conditions set out in Article VII.
IX. Personal data protection
The Seller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Slovak Act No. 18/2018 Coll. Data are processed for the purpose of concluding and performing the purchase contract, delivering the goods, handling complaints and fulfilling legal obligations. Details are provided in the Privacy Policy.
X. Supervisory authority and dispute resolution
Supervisory authority:
Slovenská obchodná inšpekcia (Slovak Trade Inspection), Inspectorate for the Žilina Region
Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1, Slovak Republic
Alternative dispute resolution (ADR). If the consumer is not satisfied with how the Seller handled their complaint, or believes that the Seller has infringed their rights, they may ask the Seller for redress. If the Seller rejects the request or does not reply within 30 days of it being sent, the consumer has the right to submit a proposal for alternative dispute resolution under Slovak Act No. 391/2015 Coll. The competent ADR entity is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Central Inspectorate, Department for International Relations and Alternative Consumer Dispute Resolution, Bajkalská 21/A, P. O. Box 29, 827 99 Bratislava 27, Slovak Republic ([email protected], [email protected]).
Consumers resident in another EU Member State may also contact the European Consumer Centre in their country of residence free of charge. The European ODR platform ceased operation on 20 July 2025.
XI. Final provisions
The contract is governed by the law of the Slovak Republic. This choice of law does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence (Article 6(2) of the Rome I Regulation). Matters not governed by these Terms and Conditions are governed by the relevant provisions of Act No. 108/2024 Coll., the Civil Code and other generally binding legal regulations of the Slovak Republic.
The Seller reserves the right to amend these Terms and Conditions. For a contract already concluded, the version valid at the time the order was submitted is decisive.
These Terms and Conditions (version 1.1) take effect on 6 October 2026 and replace the version effective from 18 September 2026.